Service Customer Retention is Money in the Bank
@utoRevenue General Manager Brice Englert discusses how service customer retention can be improved through having a marketing plan, using a variety of channels and tailoring marketing messages.
@utoRevenue General Manager Brice Englert discusses how service customer retention can be improved through having a marketing plan, using a variety of channels and tailoring marketing messages.
Tony Troussov - Do your salespeople build meaningful relationships with every customer, or do they treat each customer as a mere transaction? If your answer is transaction, then it’s probably time to provide your sales staff with some customer experience training.
Deceiving and defrauding customers is one easy way to get the attention of your state attorney general. Tom Hudson details how and why one dealership paid big for engaging in illegal practices.
Managing two aspects of a business at once may seem like it saves you time, but Author David Keller points out that’s not the case in BHPH. Without 100-percent focus on the task of collections, repossessions and delinquency rates will increase dramatically and profitability will decrease quickly.
Before charging an expedited payment fee (or any other servicing fee), consult and consider your state’s laws on the topic. Attorney Nicole Munro explores servicing fees in depth.
Thomas B. Hudson - When the buyer listed on a retail installment sales contract is someone other than an individual (i.e., a corporation, partnership, association, etc) or when the primary use of the vehicle is for business use, many claims and defenses the buyer might otherwise have against the dealer evaporate.
Jennifer Murphy - Rosen Automotive Group, based in Gurnee, Ill., goes to great lengths to maintain compliance within the nine-operation dealership group. After trying to maintain 100-percent compliance in-house, Dealer Saul Rosen realized the huge task it was and commissioned an outside consultant dedicated to keeping his stores compliant.
Since the Internet has changed the car-buying experience, Author Greg Wells explains why and how dealers should alter showroom processes to create better relationships with customers.
David Keller - Following are some basic policies and procedures you should have for your accounting department to be compliant with good internal accounting controls—including properly segregating duties, adjusting of journal entries, reviewing of cash disbursements, archiving cash receipts and authorizing of purchases.
Auto Dealer Monthly offers a brief look at one of the many compliance issues auto dealers must contend with, the Gramm-Leach-Bliley Act. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
Auto dealers have many different laws, rules and regulations to contend with. Here is a summary of one of those very important compliance issues, adverse action notices. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
Compliance is an ongoing concern for dealers, with numerous rules and regulations to adhere to. Auto Dealer Monthly offers a brief summary of one of those issues, the Magnuson – Moss Warranty Act. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
Auto dealers face a multitude of compliance issues on a daily basis. Here is brief summary of one of those issues, the Used Car Rule. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
Auto Dealer Monthly offers a brief look at one of the many compliance issues auto dealers must contend with, the Disposal Rule. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
Compliance is an ongoing concern for dealers, with a number of various rules and regulations to adhere to. Auto Dealer Monthly offers a brief summary of one of those issues, Regulation M. Please note, this is not legal advice and dealers should always seek the assistance of qualified legal counsel.
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