Corporate communication expert offers four tactics dealers and managers can use to effect real change in an increasingly complex workplace.
With a fully operational SF department, the DealerStrong team shifts their focus to finding, selling and financing customers.
The phones are ringing and customers are waiting. How is your dealership managing those opportunities?
The DealerStrong team digs in at Champion Motors and finds a few surprises, including a freshly installed CRM.
Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.
Terminating an employee is always hard, but if they have been properly recruited and trained, the decision can be easy.
Welcome to Part One of a six-part series of articles about the launch of a startup special finance operation at an already successful independent dealership on the fringe of a major U.S. metro market.
The carrot-and-stick approach is losing its appeal as leaders find new ways to encourage productivity.
Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.
Auto/Mate Dealership Systems announced that more than 70 of its customers and 15 sponsorship partners attended the Auto/Mate User Summit in Westborough, Mass.
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