After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.
Toyota announced a partnership with ride-hailing giant Uber, while Volkswagen forged a pack with lesser-known but reportedly fast-growing Gett. While both OEMs sought out relationships with ride-hailing services, their approach to the partnerships will differ slightly.
General Motors should gain market share by replacing 88% of its light-duty lineup by 2020, while Volkswagen and Korean automakers are relying too heavily on cars with consumer demand shifting toward SUVs and trucks, a Bank of America Merrill Lynch analyst has said.
Volkswagen has agreed to give buyers of the nearly 600,000 vehicles sold in the United States with the emissions cheating software the option of selling the cars back or getting them fixed, a judge announced April 21.
A family-owned dealer group has filed a class action lawsuit against Volkswagen for intentionally defrauding dealers by installing defeat devices in its diesel cars. The dealer group is also claiming that Volkswagen separately carried out an illegal pricing and allocation scheme that favored some dealers over others.
The Federal Trade Commission is seeking a court order against Volkswagen that would require the manufacturer to compensate American consumers who bought or leased a vehicle equipped emissions cheat software. Volkswagen has also been granted an extension to come up with a detailed plan to recall 600,000 affected diesel vehicles.
VW Credit Inc. has partnered with Safe-Guard Products International to develop,, market an distribute a new line of Volkswagen-, Audi-, and Ducati-branded F&I products. The new line will be introduced to dealers on Jan. 1, 2017.
CARB rejected Volkswagen's recall plan because it contained gaps and lacked sufficient detail. The agency said Volkswagen’s descriptions of proposed repairs lacked enough information for a technical evaluation and did not adequately address overall impacts on vehicle performance, emissions and safety.
The complaint was filed on Monday and alleges that nearly 600,000 diesel engine vehicles were equipped with illegal devices designed to cheat emissions testing.
GM explains why some assumptions are par for the course and others can cost you business.
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