Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
When installations are completed in mid-July, Hendrick Automotive Group will be the largest single user of Reynolds’ docuPAD system in the United States.
A new partnership between Darwin and ELEAD1ONE promises to help protect F&I production in an increasingly digitized car-buying process.
The automaker is adding a slate of pre-owned 2017 Lincoln models to its subscription program in West Los Angeles. The program was originally launched there and in San Francisco in 2015.
Newly minted Ford Dealership Hall of Fame member Steve Pleau reflects on his nearly 50-year career and describes his surprise induction.
Managers, staff, and customers all benefit from true leadership. Follow these four action steps to uncover and correct the broken processes that are holding you back.
Last week, car segment values were up 0.26% compared to the 0.01% depreciation the segment experienced the week prior. This added up to the strongest week for car segment values in two years.
The Dealership Advantage Program is a vehicle merchandising and protection package designed to help dealers present fresher, more appealing inventory and deliver a better customer experience.
It’s not just the wave of off-lease vehicles expected to return to the market this year and next, it’s the type of vehicles returning that could stunt new sales. Rising interest rates, however, could turn the tide for the new-vehicle market.
The all-new UX crossover SUV will be Lexus' first vehicle to be offered through a subscription plan when it arrives in dealership showrooms this December.
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
A survey of 400 U.S. auto dealers by MAXDigital indicates the majority are preparing to change their sales process to boost profits, combat turnover, and improve CSI.
The automotive publisher now offers a trade-in appraisal widget and an Equifax-powered credit score tool dealers can embed into their vehicle details page on a 'Car and Driver' vehicle listing.
US Equity Advantage has added a suite electronic enrollment features to its biweekly F&I service.
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