Kerry Monica and John Perillo invested in a comprehensive retention program that has delivered an additional $274,000 in monthly labor and parts revenue.
Dealers can be good teachers or bad teachers, and their influence on employees extends well beyond the showroom walls.
The Trump administration has shifted its focus to tax reform, but the need to fix health care remains. Learn what’s at stake for dealers and other business owners.
Get the skinny on nonqualified deferred compensation plans and learn how they create a competitive advantage for dealers who wish to attract the best candidates and keep them on the payroll.
Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.
Can damages exist without evidence? Hudson retells the story of a New Jersey dealer who stood up to charges of concealing a salvage title — and won.
Learn how new visualization tools can facilitate repair estimates.
Prepaid maintenance dealers save money while improving service-contract sales.
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Predictive analytics can unlock the information you need to optimize inventory and improve customer loyalty.
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