Jeff Smelley - Look around, inspect the details and find out if your perception is in fact your reality. If you are uncomfortable doing such a reality check, hire a consultant. An independent party will not overlook items due to assumptions or preconceived notions.
Jeff Smelley - High speed Internet access has made many things available today that were not previously possible. This ability to connect brings valuable remote services to your desktop, but not all methods are equal.
Jeff Smelley - Training for your admin staff will pay big rewards. Lack of training, for administrative people, leads to heavy turnover, poor information and divisive relations between departments and poor controls on key dealership functions.
Jeff Smelley - Computer system support is a widely varying service ... is your definition the same as your software/hardware provider(s)?
Jeff Smelley - The key to realizing benefits from training is to apply that training in your daily dealership activity. Managers that have attended seminars should return to the dealership eager to use the information they have learned ...
Justin Spath - The difference between advertising and recruiting is evidenced every day ... Dealers use every form of advertising – television, radio, billboards, the Internet and even entire sections in their local paper devoted to automotive advertising. All that advertising is the only thing necessary to
Justin Spath - It’s about the relationships that the staff develops with the customer. Every good sales manager knows that and every good salesperson does it ...
John Carroll - My philosophy is, "This is what I can do, this is what you want and this is what we need to put it together...
John Carroll - Emmert sees his biggest task as company coach, urging his people on to their best performance...
Greg Goebel - The 2005 Internet Dealer of the Year Award once again goes to Dave Smith Motors, of tiny Kellogg, Idaho (population 2,395...
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